Each of our clients is unique, and they use our service to gain a set of benefits that suit their specific business. As a result, different clients get a different mix of benefits from using our service. The mix of benefits you will receive, depends on the nature of your business and processes that you will choose to automate.
We are always available to discuss with you where our technology is likely to have the most positive impact.
- Processes run significantly faster when automated, allowing important processes (particularly reporting processes) to run more frequently. Many of our clients have used SolveXia to help make a monthly process run weekly, or a weekly process run daily.
- The flow of data through a process becomes more transparent so more people understand how a process works. This helps with checking and verifying, skills transfer and reducing “key person dependency” risk.
- Changes to processes can be made quickly by end users. The service is delivered through the browser, and “point and click” in nature, process owners do not need to code, or initiate an IT project in order to change a process. They can make changes to processes on the spot – run them in a testing mode immediately for verification – then accept or further refine their changes.
- Process documentation, flow charts and audit trails are automatically generated which means (a) the documentation actually exists and is accurate, and (b) highly skilled and valuable staff are not being deployed to produce documentation
- Highly skilled (and expensive) staff are better utilised because they are freed up from performing time consuming low level data manipulation tasks. This allows skilled staff to apply the full extent of their professional capabilities, making them both more productive, and happy.
Increased control and transparency
- The structure of processes is easily scrutinized by managers, subject matter experts (the people most familiar with each process), supporting staff, auditors and consultants. This is a tremendous improvement on the normal ‘black box’ way in which process knowledge is hidden in the heads of key staff members.
- Creates a culture of transparency because the structure and steps within a process are easy to view, read and share, a culture of continuous review and improvement can emerge, unattainable with traditional methods of process automation.
- Access to process information is controlled and recorded through a sophisticated set of security permission structures and auditing capabilities. Only personnel given explicit permission to work with a process can do so, and even then, this can be limited to reading or inputting data as required.
- Process quality improves because it easy to introduce automated validation and reconciliation of the data that enters and exits a process.
- Adapt faster to changing business needs because processes can be created, copied and edited through the browser by subject-matter experts. Changes in the business conditions (reporting needs, product groups, analysis & calculation steps etc…) can be acted upon and accommodated more quickly.
- Run more frequent ‘what if’ testing because processes can be altered quickly and easily, as well as being copied into independent ‘sand boxes’, you can trial and test new approach and ideas quickly.
- Respond to executive management more quickly Business line managers are able to respond to requests from executive management more rapidly and with greater confidence, and management is more confident in the accuracy of the information it provides and receives.
Better risk management
- The risks associated with human “cut and paste” errors are reduced or in most cases, eliminated. As process and the steps within them are broken down into instructions that can be executed by software, avoiding the issues with loss of concentration.
- Key person dependency risk is mitigated or even eliminated as the intellectual property that resides with the staff is transferred to the company. This is achieved by moving the knowledge for running a process out of an individuals’ memory (which is never documented very well, if at all) and into a software platform that can be accessed by any number of client personnel.
A cost and time effective solution
- The price of automation is a fraction of the labour cost that is currently being incurred. The majority of business processes are currently being implemented by staff manually have both a visible and hidden labour cost.
- No capital expenditure is required because our service is provided as software-as-a-service, there is no upfront capital expense, and no downstream depreciated expense.
- Start small, then grow gradually. Businesses start by automating 1 or 2 selected processes, then incrementally automating additional processes, and enhancing the already automated processes – in a gradual fashion. This allows the business to take a more gradual approach, and refine their requirements based on the results from an interim implementation of a process.
- No disruption to existing systems because the use of SolveXia does not require any internal systems to be replaced, and there is no installation necessary because it is a browser based service. This means that the typical disruptive impacts of introducing new systems can be avoided.