Icon By Design
Needed to free up valuable time and resources
SolveXia helped manipulate and source data to configure an automated process as well as integrating emails into the workflow
Icon By Design is a fast-growing online retailer selling designer furniture online. They realised that the only way to free up valuable time and resources so that they could focus on serving customers and provide a great post-sale customer experience was to adopt highly automated business processes.
Adam Light, co-founder and MD (with a background in IT), commented "I investigated several options based on past experience and, after discounting the inadequacies of software that took the traditional approach, realised that SolveXia was the only way to resolve a series of seemingly intractable problems within a short time frame and with a high degree of certainty that we would have the necessary flexibility to adapt to changes in circumstance."
"Icon By Design has a unique business model. We offer two prices:
"Solvexia came to the rescue with its extraordinarily flexible way of sourcing data, manipulating data to configure an automated process, and integrating our email into the workflow."
"Subsequently, we used the SolveXia platform to combine, map, reconcile and visualise data from all of our systems. The general rule is, if you can describe the desired end result, SolveXia can automate the process. You can build as many processes as you like for the same price and you can't break the system. Data storage is via a highly secure cloud (used by major banks) and everything you do is automatically documented. This has been a major time saver and enabled a small, lean team to achieve outcomes that would normally require additional staff."
Icon By Design has used SolveXia to construct a number of automated workflows and processes, including: