Job description
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This case study examines how an Australian-based specialist risk insurance company used SolveXia's automated process to solve its collections processing issue.
Client: Australian-based specialist risk insurance business with a market cap of more than $100 million.
Problem: Manual processes taking an increasing number of hours each day to prepare lists of unpaid premiums for resubmission for payment.
Solution: Created an automated solution to reduce the time needed to prepare multiple new submissions.
Key metrics:
- Time reduced from 2 hours to ~10 minutes
- Over a 100 manual steps automated
- 2 staff members previously performed manual process so saved 4 hours a day
- No manual errors, all unpaid polices are processed
- Clear visibility over status of all payments
Responsibilities
Job requirements
Client
Australian-based specialist risk insurance business with a market cap of $113 billion.
Problem
Needed to create a list of unpaid premiums for resubmitting payment collections which was a time consuming, repetitive and prone to error task.
Solution
Created an automated process that generates the individual reports and emails them to the corresponding cost centre head.
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