Specialist risk insurer transforms premium collections process

The customer

The customer is an Australian-based specialist risk insurance business with a market cap of more than $100 million. With a long-standing presence in the insurance industry, they manage millions of policies and operate in a highly regulated environment.

The business is focused on driving operational efficiency and digital transformation to streamline complex, high-volume back-office processes like collections and policy administration.

Challenge:

The organization faced growing inefficiencies in their collections process due to manual workflows. Each day, staff were spending increasing amounts of time preparing lists of unpaid premiums for resubmission—an effort that was both repetitive and error-prone.

The process was not only tedious for team members but also lacked transparency, making it difficult to track the status of submissions or how many times payment requests had been reattempted. As volumes scaled, these manual tasks became a bottleneck, consuming valuable time and introducing risk into a critical financial function.

Solution:

To address the inefficiencies in their collections workflow, the organization implemented Solvexia to automate the preparation and resubmission of unpaid premium lists. The solution replaced over 100 manual steps with a streamlined, rules-based process that collects, transforms, and validates input data before generating submission-ready files.

This eliminated the need for manual list-building and repetitive checks, while also embedding audit trails and real-time visibility into the end-to-end process. The automation was designed to be robust, scalable, and easy to maintain, enabling the team to move away from spreadsheets and error-prone manual tasks.

Results:

With Solvexia in place, the daily task that previously took two hours was reduced to just ten minutes. All unpaid policies are now processed automatically, with no manual errors and full transparency into the status and history of each resubmission.

The solution saved two team members a combined four hours of work each day and significantly improved confidence in the accuracy and consistency of the output. By automating more than 100 manual steps, the business gained operational efficiency, improved compliance, and freed up staff to focus on higher-value work.