Insurance - Collections Processing

This case study examines how an Australian-based specialist risk insurance company used SolveXia's automated process to solve its collections processing issue.

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Client: Australian-based specialist risk insurance business with a market cap of more than $100 million.

Problem: Manual processes taking an increasing number of hours each day to prepare lists of unpaid premiums for resubmission for payment.

Solution: Created an automated solution to reduce the time needed to prepare multiple new submissions.

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‍Key metrics:

• Time reduced from 2 hours to ~10 minutes
• Over a 100 manual steps automated
• 2 staff members previously performed manual process so saved 4 hours a day
• No manual errors, all unpaid polices are processed
• Clear visibility over status of all payments