Life insurer automates daily unit price reconciliations

The customer

The customer is a leading life insurance provider serving over 3.5 million policyholders. With approximately 1,500 employees, the organization offers a wide range of life insurance products through various distribution channels, including direct, retail, and group insurance.

Known for its commitment to customer care and operational excellence, the company has a strong focus on innovation, digital transformation, and delivering long-term value to its policyholders and partners.

Challenge:

Each morning, the finance team was required to reconcile unit prices reported by their custodian against the general ledger—a critical task for ensuring data accuracy and financial integrity.

The process was highly dependent on a single key staff member, creating a significant operational risk and bottleneck. It relied on a complex, undocumented workflow that was difficult to transfer or scale, and consumed valuable time from senior team members. Given the repetitive nature of the task and its importance, the inefficiencies posed both a high cost and a heightened risk of error.

Solution:

The company implemented Solvexia to automate its daily reconciliation process. The solution automatically collects and validates files from the custodian, performs all necessary data transformations and mappings, and compares each fund’s NAV, units, and price against extracts from the general ledger.

By embedding business logic and reconciliation rules into a repeatable workflow, Solvexia removed manual steps, reduced complexity, and ensured consistent, accurate processing each morning.

Results:

With Solvexia in place, the reconciliation now runs entirely without staff intervention and was seamlessly handed over to a new team member. What previously relied on one individual and consumed valuable time is now completed in minutes.

The automated process has improved reliability, reduced operational risk, and given senior management the confidence that each fund’s NAV, price, and units are being reconciled accurately and consistently in line with stakeholder expectations.